Service Drive Manager

Job Locations US-CA-Temecula
Job Post Information* : Posted Date 2 weeks ago(7/9/2024 7:12 AM)
ID
2018-1355
Category
Service
Min
USD $3,000.00/Mo.
Max
USD $5,000.00/Mo.

Overview

Service Drive Manager  This person Manages the Service Greeter and Lot Valet duties to ensure customers are given an excellent customer experience. In addition, this person is a liaison  who communicates with the Service Manager  to ensure vehicles are delivered in a satisfactory manner to customers.

The ideal candidate has 3+ years experience as a Service Drive Manager, and a working knowledge of automotive service. He or she must have a pleasant and courteous personality, strong leadership and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

 

 

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

  • Oversees first initial contact with service customers.
  • Manages the Service Greeters and Lot Valets to ensure customers are greeted promptly.
  • Ensuring that productive communication between company personnel and customers is performed in a timely manner, in order to maintain accurate documenting and to ensure that procedures are followed.
  • Oversee communication of Service Greeters and Lot Valets with customers to ensure a complete customer satisfaction experience for customers.
  • Oversee the delivery of vehicles to service customers.
  • Maintaining current product knowledge.
  • Assist Service Greeters and Lot Valets as needed.
  • Other duties as assigned.

Qualifications

  • A minimum of 3 years’ Service drive experience.
  • Automotive Dealership Experience.
  • ADP/CDK is a plus!
  • Organized and friendly personality.
  • Ability to provide exceptional customer service experience.
  • Leadership Ability.
  • Ability to multi-task.
  • Ability to work in a fast-paced environment.
  • Warranty processing knowledge.

 

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